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One of the more positive developments in modern society has been to improve the organizational aspect of daily life for everybody, across the board. This organizational aspect was long addressed with only a part of the population in mind, ignoring the needs of men and woman who, for physical reasons, had to grapple with being denied access to different public services.
The general concept of accessibility translates, in more specific terms, to how objects, services and environments can be designed so that the greatest possible number of people can use them, either directly or indirectly, regardless of their physical or technical capabilities.
This is the focus of an increasing number of draft standards, some of which will be voluntary, others compulsory. In order to usher in these changes smoothly, the AFNOR is already issuing good practices and guidance documents for our customers.