Home > Profiles > Focus > EFQM

Agrandir le texte Diminuer le texte Affichage :




The EFQM European organization is dedicated to provide European companies with a common reference tool, the EFQM model, to help them move towards practices for Excellence. Management approach, continuous improvement, performance... With the AFNOR Group, the official distributor of EFQM in France, discover all the tools to carry out the Excellence management project to your business.


Discover also


The EFQM Excellence Model is the most popular quality tool in Europe, used by more than 30 000 organisations to improve performance. It supports you to self-assess and reflect. The EFQM Excellence Model has been reviewed to ensure it reflects the world we operate in. It encourages organisations to move from rigid corporate structures to more agile ones that are better suited to the rigours of today’s global economic environment.


“All European organisations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come”, explains Herman Van Rompuy, President of the European Council. “The EFQM Excellence Model provides a framework that encourages cooperation, collaboration and innovation that we will need to ensure this goal is achieved”, he continues.


EFQM is a framework to:


  • Assess your performance, to identify key strengths and improvement areas
  • Integrate existing tools, procedures and processes, to align all and remove duplicates
  • Introduce a way of thinking that encourages reflection and stimulates continuous improvement

Identify what actions are really driving your results, which areas need more attention, and which approaches should be made redundant.



  • Guarantee to address the needs of all stakeholders
  • Ensure that initiatives don’t run on a stand-alone basis but rather interlinked towards the same goal
  • Show your stakeholders that you are a credible, trustworthy partner achieving sustainable results
  • Achieve your results faster, more effectively and efficiently.
  • Define solutions tailored to your specific organisation and situation
  • It’s easy to use and understand, as it is developed by organisations for organisations


How does it work?

EFQM Excellence model allows to understand the cause and effect relationships between what your organisation does and the results you achieve. The model includes a set of three integrated components: Criteria, Fundamental Concepts of Excellence and RADAR.

The EFQM Excellence Model provides an evaluation based on nine criteria:

  • Leadership
  • Strategy
  • People
  • Partnerships & Resources
  • Processes, Products and Services
  • Customer Results
  • People Results
  • Society Results
  • Business Results

Through the 9 criteria you can understand and analyse the cause and effect relationships between what your organisation does and the results you achieve. Five of these criteria are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organisation does and how it does it. The 'Results' criteria cover what an organisation achieves.

Fundamentals Concepts of Excellence

  • Adding Value for Customers
  • Creating a Sustainable Future
  • Developing Organisational Capability
  • Harnessing Creativity & Innovation
  • Leading with Vision, Inspiration & Integrity
  • Managing with Agility
  • Succeeding through the Talent of People
  • Sustaining Outstanding Results

The Fundamental Concepts of Excellence are the underlying principles of the EFQM Excellence Model which are the essential foundation of achieving Sustainable Excellence for any organisation. They can be used as the basis to describe the attributes of an excellent organisational culture. They also serve as a common language for senior management.


The RADAR Logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level RADAR logic states that an organisation needs to:

  • Determine the Results it is aiming to achieve as part of its strategy
  • Plan and Develop an integrated set of sound Approaches to deliver the required results both now and in the future
  • Deploy the approaches in a systematic way to ensure implementation
  • Assess and Refine the deployed approaches based on monitoring and analysis of the results achieved and ongoing learning activities


How to enhance your commitment?

The EFQM organises prices and comprehensive programs of recognition for organizations of all sizes and in all sectors. Whatever the maturity of your journey towards Excellence, the AFNOR Group can help you apply for the appropriate level of recognition. These programs are a great way to show your customers that you are committed to enhance your performance and you are devoted to achieving sustainable Excellence. The different levels:

Committed to Excellence

Based on a self-assessment, you will identify, prioritise and implement improvement projects, which are validated by an external assessor after 6-9 months.

Recognised for Excellence

A full assessment against the EFQM Excellence Model provides your organisation with feedback, a plan for progress, and acknowledgement for obtained results.

The French Quality Performance Awards

The French Quality Performance Awards (PFQP) reward the best national organisations, graduated in 3 categories: Finalist | winner | winner in all categories. They allow a true recognition of the efforts made by the French economic actors, in terms of Quality and Performance.

EFQM Excellence European Award

Compare your organisation against other world-class leaders based on complete assessment by an expert assessor team spending on average 500 hours on each application.



The AFNOR Group accompanies you


With the AFNOR Group, official distributor of EFQM in France, discover all the tools for your success that will make you a leader in effective and sustainable management practices.

Evaluate your progress

The EFQM model identifies best management practices of European companies. With the EFQM self-assessment tool, make a diagnosis to understand where you are today and highlight levers and key actions to implement to achieve your goals. The external evaluation by our trained and qualified assessors brings you an analysis of your management practices with respect to your issues and key results. The score gives you the opportunity to compare yourself to the target organizations.

Share your experiences

EFQM makes you enter into a culture of best practices sharing. The EFQM Clubs have been designed with this in mind, allowing you to achieve change in your organization and develop innovation. The AFNOR Group also organizes many events, workshops and conferences and offers a collection of books on EFQM. AFNOR Group is with you at every stage.

At your own pace

You start? You would like to succeed in your self-assessment or prepare yourself for each step of the model? You want to know about the bridges thrown between EFQM and ISO 9001, ISO 26000 ...? Or maybe you are considering becoming yourself an assessor? The AFNOR Group is able to offer adequate training. Learning is at the heart of the EFQM model, AFNOR Group has the right training for you!

Enhance your involvement

The European EFQM recognition scheme helps you gradually in the development of your business plan. It allows you to develop management practices that show your involvement to your key stakeholders: shareholders, customers, employees, society ... AFNOR is by your side to help you reach the various degrees of recognition: "Committed to Excellence", "Recognised for Excellence” and the French and European Awards.



Accessibility | Legal information | Contact