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Firms need to meet the needs of customers, of their employees, and of the society that oversees the defence of public interests. This is nothing revolutionary. They therefore need to nurture the quality of their product(s) or service(s). Again, nothing new. However, quality, as a concept, has broadened in scope, stretching way beyond the product itself or the service delivered.
AFNOR teams are committed, hands-on partners when tasked to a company seeking to integrate the quality policy as a long-term strategic decision to be handled and directed at every organizational echelon. Quality, in this setting, becomes a positive asset for the company, both internally and externally. Showcasing this quality becomes crucial — a competitive advantage.
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