Our Operational Excellence Solutions for Industry

Estimated at 5% of revenue, quality issues in industrial operations extend far beyond the costs of production scrap. Overall yield rates, discrepancies between projected and actual project costs, managerial challenges, administrative and even legal costs… There are many indicators, and it is by taking a step-by-step approach that you can tap into this source of productivity and competitiveness. We guide you through six steps.

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Our 6-step support process

1

Define the scope of the project

2

Measure and analyze

3

Plan the project reduction in costs associated with non-conformity

4

Implement the actions

5

Benchmarking along with other industry players

6

Share the results

AFNOR helps you define your needs

Stéphane Verdoux
Stéphane VerdouxEFQM expertSee his Linkedin profile
Contact our expert

Your needs

Do you work in industry in a role that deals with quality and operational excellence? We provide you with access to standards, market intelligence solutions, training, and audit-based recognition.

Apply for the EFQM certification

A unique certification recognized throughout Europe

Apply for the EFQM certification

Download the EFQM 2025 Model

A key framework for building a strategy for operational excellence

Download the EFQM 2025 Model

Training in the EFQM framework

To understand the RADAR approach and become a RADAR auditor.

Training in the EFQM framework

Become a lean management expert

AFNOR Certification offers the AFAQ Focus Lean assessment.

Become a lean management expert

Why pursue operational excellence?

The EFQM model helps teams identify breakthrough opportunities and priority areas, and provides meaning to the changes and transformations they are undertaking.
This 360-degree assessment approach not only highlights your strengths but also accelerates progress and fosters a genuine culture of transformation. Today, this “stakeholder capitalism” model provides a self-assessment framework for more than 50,000 private and public organizations worldwide, enabling them to improve, grow, and transform sustainably.

Source of figures: AFNOR, EFQM

67 %Industrial companies measure the costs of non-quality.

50 000Organizations committed to the EFQM model

40 %companies define an action plan against poor quality

80 %Some companies estimate that non-quality costs account for up to 5% of revenue

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