EFQM: “Le b.a.-ba des modèles d’Excellence”, a book by Pierre Agullo and Jacques Ségot.
Editions AFNOR has published the first book in a new French-language collection dedicated to EFQM, the management model created to help organizations move towards practices aimed at excellence. An ingenious and valuable book by Pierre Agullo and Jacques Ségot of La Poste Group.
For over 15 years, Pierre Agullo and Jacques Ségot have been involved at the highest level in promoting EFQM in France and demonstrating the performance of this Excellence model within their La Poste Group. Their experience, at the heart of the Parcels Mail Services division, is one of the best demonstrations to date of the ability of this management model to support the deployment of a strategy, accompany change, mobilize all players in a corporate project, integrate the challenges of social responsibility into management practices and steer overall performance.
In this book, they share with us their long experience in developing an Excellence approach, as well as the knowledge they have acquired through benchmarking activities with other organizations.
An initiatory journey
Why implement a quality approach, a presentation of the management model, the complementarity of EFQM with ISO standards, the stakeholders to involve in an approach aimed at excellence, not forgetting the RADAR logic which greatly contributes to the success of this management tool… The authors present an “initiatory” journey into the world of Excellence, with a highly operational and concrete approach illustrated by practical advice drawn from their own experience.
Practical advice
The two authors have joined forces to offer a useful book for managers of small and large companies, whatever their sector of activity, and whether they operate in the private or public sector.
The ABCs of Excellence models provide a wealth of pragmatic advice on how to commit each component of a large company to sustainable Excellence, and how to evaluate the results. This testimonial is an encouragement, a strong signal of feasibility for all public-sector companies who may sometimes think that these “Excellence” models are not for them.
Order the book “Le b.a.-ba des modèles d’Excellence” on the AFNOR store… – Ref : 3465506 – ISBN: 978-2-12-465506-9- 120 pages