The AFNOR Group has carved its position as a laboratory for raising organizational performance. You will find the benchmarking tool you need to position yourself in a specific sector or field in our Indiko range. With the AFNOR performance survey, your local authority can measure the quality of its reception and relations with users and demonstrate excellence by winning a trophy.
On environmental performance, our free Indiko tool enables you to construct simple and relevant indicators then compare them against the average results for organizations in your sector.
We also offer support in terms of measuring the quality of your customer experience to help you (re)direct your sales strategy before, during and after purchase of your services.
LOCAL AUTHORITIES SURVEY : MEASURE THE QUALITY OF YOUR RECEPTION!
As from 2012 we have invited local authorities to take part in a national survey on quality of reception and relations with their users. Do you represent a municipality, a local authority area, a region? Optimize your efforts in terms of listening to and welcoming your citizens through the AFNOR reception quality tool.
professionals from all sectors have subscribed to Indiko Environmental Performance since the end of 2016
reception trophies and 13 prizes awarded in 2016 among the 201 candidate local authorities evaluated by 525 mystery citizens